Our Service Visits

Professional Water Feature Service & Pond Care

Your pond should be a place of calm, not a constant list of jobs.

At Garden Water Features, we provide expert on-site service visits to keep your water feature running properly, looking great, and working as it should.

Whether it’s a quick tidy-up or a more involved clean and reset, we’ll guide you to the right level of service and take care of it properly.

Our Service Visits

We keep things simple with two clear options. Both service visits are carried out at your property.

Not sure what you need? We’ll guide you.
If you’d prefer advice first, you can also book a consultation.

Standard On-Site Service Visit — £299 (inc. VAT)

A focused visit to complete one main task. 

Ideal for:

• clearing leaves and debris
• cleaning a skimmer or intake bay
• checking or adjusting a pump
• improving flow or circulation
• general tidy-up work

Best when you have one clear job that needs doing.

Extended On-Site Service Visit — £599 (inc. VAT)

A more in-depth visit for multiple tasks or more involved work.

Ideal for:

• full pond or water feature clean
• multiple maintenance tasks in one visit
• ponds that haven’t been maintained recently
• larger or more complex features

If your pond needs more attention, or you’d like everything handled in one go, this is the right option.

Not Sure Which to Choose?

Most customers aren’t — and that’s completely normal.

We’ll guide you based on:

• what needs doing
• the condition of your pond
• your location

👉 If in doubt, we recommend an Extended Visit so everything can be handled properly in one go.

What Happens If More Work Is Needed?

If your pond needs more than expected, we’ll explain your options clearly before continuing.

There’s no pressure — just clear, professional guidance.

Consultations (Advice & Planning)

If you’re planning changes, upgrades, or a new feature, we offer consultations to help you make the right decisions.

• Phone Consultation — advice and troubleshooting
• On-Site Consultation — layout, design, and planning

👉 Detailed advice is always provided properly through a consultation, not rushed on the phone.

Regular Maintenance (Pond MOT)

If we’ve worked on your pond before, we can keep things running smoothly with regular maintenance visits.

👉 Many customers book an annual Pond MOT to stay ahead of problems and keep their feature looking its best.

Warranty & Existing Work

If we’ve carried out work for you recently and something isn’t quite right, we’ll always look to resolve it fairly.

👉 If needed, we may arrange a visit to assess and address the issue.

How It Works

1. You get in touch
2. We guide you to the right type of visit
3. You book and secure your slot
4. Our Pond Tech arrives and completes the work

Why Choose Garden Water Features

• Over 37 years of hands-on experience
• Proven systems for cleaner, healthier ponds
• Clear pricing with no guesswork
• Focused visits that respect your time and ours

Book Your Visit

If your pond needs attention, the next step is simple.

👉 Book your service visit, and we’ll take care of the rest