Returns and Refund policy

If you’re not 100% satisfied with your purchase, you’re welcome to return it within 30 days of purchase for a full refund* or exchange.

*Please note:

• Items must be returned in a resalable condition, unused, and in original packaging.
• We do not charge handling or restocking fees.
• Postage, packaging, and transaction fees are non-refundable.
• Refunds are processed within 3–5 working days of receiving returned items.

If you believe there has been a pricing error or missed discount, we will review your order and honour any necessary refund or credit.

To initiate a return, please contact Charlotte, head of our dispatch team, via dispatch@waterfeature.store, phone 07498 535464.

Garden Water Features Limited, Brook Farm, Cornhill, Northamptonshire, NN12 8LQ.

Thank you for shopping with Garden Water Features Ltd.